Privacy Policy

This Privacy Policy explains how Keys & Co. Piano Studio ("we", "us", "our") collects, uses, and protects personal information when you visit our website at keysandcopiano.co.uk or enquire about our pianos and services.

Who we are

Keys & Co. Piano Studio is a family-run piano showroom based at 14 Montpellier Parade, Harrogate, HG1 2TQ, United Kingdom. For any privacy-related questions, contact us at hello@keysandco.co.uk or on 01423 555 012.

What information we collect

We collect only the information you choose to share with us, typically:

• Your name, email address, and phone number when you complete an enquiry form.
• Any details you provide about the piano you're interested in, your budget, or your current piano (for part-exchange enquiries).
• Basic analytics data (pages visited, approximate location, device type) via privacy-respecting analytics if enabled.

How we use your information

We use your information to:

• Respond to your enquiry.
• Arrange showroom visits, tuning appointments, or part-exchange valuations.
• Send you any follow-up communications you've asked for.
• Improve the website and understand which pages are useful.

We do not sell your information. We do not share it with third parties except where required to deliver a service you've asked for (for example, processing a payment).

How long we keep it

We keep enquiry details for as long as is reasonably needed to serve you — typically up to three years after the last contact. You can ask us to delete your information at any time.

Cookies and analytics

Our website uses minimal, functional cookies required for the site to operate. If analytics are enabled, they use aggregated, anonymised data and do not track individuals across the web.

Your rights

Under UK GDPR, you have the right to:

• Know what personal data we hold about you.
• Request a copy.
• Ask us to correct or delete it.
• Ask us to restrict how we use it.
• Complain to the Information Commissioner's Office (ICO) if you feel your data has been mishandled.

Security

We take reasonable technical and organisational measures to protect your information. Enquiry forms submit over encrypted HTTPS. Email communication is protected by standard email provider security.

Changes to this policy

We'll update this page if our practices change. The "Last updated" date at the top reflects the most recent revision.

Contact

Questions about this policy? Please email hello@keysandco.co.uk or phone 01423 555 012. We'll respond within five working days.