Our 5-Year New Piano Warranty
What our 5-year new piano warranty covers, what voids it, and how to claim. Yamaha and Kawai manufacturer cover plus Keys & Co. workshop support.
When you invest in a five-figure instrument, you expect a new piano warranty that actually works. Every instrument among our new pianos at Keys & Co. ships with the same five-year cover described below.
Our professional service team often sees buyers assume a standard piano manufacturer warranty covers every possible scenario.
This misunderstanding can lead to frustrating surprises down the line.
We want to make your coverage completely transparent from day one.
The specific details of your agreement make all the difference.
Our guide breaks down the exact protections, common mistakes, and the simple steps for raising a claim.
Let’s look at the facts.
What’s covered
We protect against manufacturing defects and issues arising from our workshop preparation through the Keys & Co. 5 year piano warranty.
Coverage also extends to the case finish if there are manufacturing defects in the lacquer or polyester.
Our guarantee includes action and tuning issues caused by manufacturing rather than environmental factors.
It is crucial to register your instrument promptly.
Manufacturer Extensions
We always advise buyers to register their new Yamaha piano within six months of purchase.
This simple step activates an extended 10-year acoustic parts guarantee, the strongest piano warranty UK customers can get.
Our Kawai customers receive a similar benefit, with up to 10 years on acoustic instrument parts.
Silent system electronics follow a separate 5-year agreement.
We provide comprehensive protection for several core areas:
- Manufacturing defects: Anything that fails because of a fault in materials or assembly.
- Our workshop preparation: Any issues developing from James’s pre-delivery work.
- Action and tuning: Problems caused by factory assembly, not by heavy use.
- Case finish: Factory defects in the exterior lacquer or polyester.
- Silent systems: Electronic components under the 5-year manufacturer limit.
What voids the new piano warranty
Certain actions and environmental conditions will automatically cancel your protection.
We regularly see perfectly good instruments lose their guarantee status due to avoidable mistakes.
DIY relocation is the most common violation.
Our team requires you to use professional movers for any house moves.
Hiring a specialist in the UK costs between £150 and £450 on average.
We strongly suggest paying this small fee rather than risking a ten-thousand-pound piano and voiding your cover.
Several other factors will invalidate your agreement:
- Humidity damage: Pianos kept next to radiators or in damp conservatories suffer soundboard damage.
- Third-party technical work: Unauthorised regulation, voicing, or repair work affects the agreement.
- Cosmetic damage: Accidental knocks, scratches, and misuse fall outside manufacturing faults.
- Accidental damage: Household insurance covers these events, not the manufacturer.
Our workshop cannot stress the importance of the environment enough.
The optimal indoor humidity for pianos in the UK sits between 45% and 60%.
We recommend buying a digital hygrometer to monitor these levels year-round.
How to claim
Raising a concern is a straightforward process designed to fix problems quickly.
We prefer that you flag a small issue early rather than letting it develop into a major fault.
The procedure involves four simple steps:
- Ring the showroom: Call 01423 555 012 to report the fault.
- Phone diagnosis: Many environmental issues, like humidity changes, are solvable without a visit.
- Home visits: James attends within a working week for necessary inspections.
- Location of work: Routine fixes happen in your home, while bigger jobs return to the workshop.
We handle covered claims at absolutely zero cost to you.
This means no call-out fee, no labour charge, and no parts charge for manufacturer-covered components.
Our free service area covers a 30-mile radius from Harrogate.
Visits beyond this 30-mile zone may incur a small mileage fee, but the repair work itself remains free.
Routine tuning expectations
We treat regular maintenance as separate from your main agreement, but it remains essential for a healthy instrument.
A consistent schedule prevents the strings from drifting too far out of balance.
Our technicians recommend the following timeline for UK homes:
| Timeframe | Recommended Frequency | Cost |
|---|---|---|
| Year 1 | 2 to 4 tunings as the new piano settles | First tuning free, then £85 |
| Year 2 Onwards | Twice yearly for most standard rooms | £85 per visit |
| Stable Climates | Annually if humidity stays strictly controlled | £85 per visit |
Skipping these sessions makes it harder to spot early signs of trouble.
We charge a standard £85 rate for routine visits.
An unbalanced piano is not a manufacturing fault, so tuning neglect falls outside the protection plan.
After year five
We ensure piano owners who bought from us retain valuable long-term benefits even after the initial period ends.
Your ongoing perks include:
- Priority booking slots for routine maintenance.
- Discounted rates on replacement parts like hammers, strings, and bushings.
- First offer on any part-exchange if you decide to upgrade.
Our workshop wants your piano to last for generations.
These ongoing discounts help make proper long-term maintenance much more affordable.
In practice
We view a new piano warranty as an insurance policy for the unlikely event that a major fault occurs.
New Yamahas and Kawais rarely experience factory defects once the initial workshop preparation is complete.
Our real value comes from providing a dedicated professional whenever you need advice.
Having the same technician on the end of the phone provides total peace of mind.
We encourage you to read what’s included when you buy a new piano for the full list of everything that comes with your instrument.
Your musical journey is just beginning.