What's Included When You Buy a New Piano from Keys & Co.

We often see customers overwhelmed by the hidden costs of instrument ownership. Buying a large instrument is a significant investment, and the price tag on the showroom floor rarely tells the whole story. Every ticket on our new piano collection already bundles the services listed below, so there are no surprise line items at the till.

Our team created this guide to clarify exactly what comes with a new piano at Keys & Co. This transparency prevents unexpected bills from ruining your excitement.

We treat this as the ultimate piano purchase checklist for homeowners and business owners across the region.

Let’s look at the exact details of your package.

The full list

We want to eliminate any guesswork from your buying experience when figuring out what comes with a new piano.

The following breakdown details every included service and accessory.

Workshop preparation

Our technician James inspects, regulates, and voices every new piano in the Harrogate workshop before it leaves the showroom. A standard UK piano technician charges between £70 and £100 per hour for this level of detailed work.

We dedicate a full 3 to 5 hours to this technical preparation at no extra cost to you. Proper action regulation ensures consistent key repetition and a perfectly balanced tone across the keyboard.

Our team explains this entire routine in the detailed guide to the workshop preparation process.

This early work guarantees your instrument arrives playing perfectly.

Free delivery within 30 miles

We provide free delivery, placement, and basic positioning within 30 miles of Harrogate. This complimentary radius covers York, Ripon, Knaresborough, Wetherby, Ilkley, Thirsk, and the surrounding local areas.

Our standard delivery service removes the stress of transporting a heavy, delicate acoustic instrument. A typical professional new piano delivery UK service can cost well over £100, making this a significant saving.

We do charge a transparent mileage fee for addresses beyond the 30-mile mark.

Your exact delivery cost is always quoted upfront before you sign any paperwork.

Post-settling tune at your home

Our purchase package includes a second tuning carried out by James directly at your property. The average UK piano tuning cost in 2026 is around £90, but we cover this crucial first visit entirely.

We deliberately book this appointment 4 to 8 weeks after your delivery date. Wooden soundboards act like sponges, meaning your piano needs time to acclimatise to your specific indoor heating and humidity levels.

Our delayed tuning approach ensures the strings have fully settled into their new, permanent positions.

This patience prevents the instrument from immediately slipping out of pitch.

5-year warranty

We back every new piano with a comprehensive 5-year warranty. This strong guarantee covers all manufacturing defects and the specific technical workshop work completed by James.

Our commitment to quality means you are protected from unexpected mechanical failures. Major brands like Yamaha also offer an extended 10-year warranty on new acoustic models if you register the serial number within six months.

We strongly encourage you to review the fine print to understand your coverage completely.

You can find all the specifics in our detailed explanation of the new piano warranty.

Matching bench

Our package automatically includes a manufacturer-matched bench with every new upright and grand piano. A standard fixed-height stool provides a solid seating foundation for occasional players.

We also supply premium height-adjustable benches at an extra cost upon request.

Adjustable seating is highly recommended for growing students to maintain proper playing posture and prevent back strain.

Standard accessories

We supply a standard accessory kit to help you maintain the instrument from day one.

The following items are included in your standard bundle:

• Key cloth: Protects the keys from dust and oils.
• Warranty registration documents: Essential paperwork for your manufacturer guarantee.
• Soft cover: Provided if your specific piano finish benefits from extra protection.
• Dampp-Chaser instructions: Included if a humidity control system is fitted.

Our team highly recommends monitoring your room environment carefully.

UK homes with central heating often drop below the ideal 45% relative humidity level in winter, which can cause the wood to dry out.

After-sales support

We believe the relationship absolutely does not end at your front door. Moving a piano into a new environment can trigger a sudden spike in humidity, leading to temporary issues like sluggish or sticky keys.

Our direct phone number is always available for you to report any concerns. Customers can ring us to discuss a strange buzz, action problems, or simple questions about room temperature.

We will gladly advise you over the phone or schedule a visit to resolve the problem in person.

Your peace of mind remains a priority long after the delivery van drives away.

What’s NOT included

Our goal is complete clarity, so you must know exactly what falls outside the standard purchase package.

These specific services and hardware upgrades will always incur separate charges.

• Stairs or lift charges: Complex routes require specialised equipment and extra manpower. We quote these awkward deliveries separately based on a detailed assessment of your property.
• Piano removals for your old instrument: Removing an existing piano is a separate logistical challenge. Our team does not handle removals directly, but we gladly recommend a trusted local firm. You can also credit your old instrument against a new purchase — use our piano trade-in estimator for an indicative figure before you visit.
• Ongoing tuning beyond the first post-settling visit: New pianos generally need two to three tunings in their first year to maintain proper pitch. We charge a standard rate of £85 per visit for ongoing maintenance, which sits comfortably below the £90 UK average. Please visit the tuning service page for a complete breakdown of intervals and costs.
• Silent system retrofits: Digital silent features like Yamaha’s SC3 or SH3 are integrated into the keyboard action during manufacturing. Our technicians cannot add these as retrofits, so you must specify this factory option at the time of your order.

A simple summary

Our transparent approach means the list price on the showroom floor is the final price you pay. You purchase the instrument, and we handle the technical preparation, secure transport, and initial home tuning.

We cover the mechanical components for a full five years and provide continuous phone support.

That is the complete breakdown of exactly what comes with a new piano from our shop.

Our friendly staff are ready to help you find the perfect instrument for your space today.

Call the showroom directly to schedule your private viewing and secure your ideal piano.